Disabled Services A-Z Guide

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum provides easy access for guests with disabilities. These areas include accessible entry doors, restrooms, suites, ticket windows, drinking fountains, concession counters and seating areas. The following topics will provide useful information for assisting guests with disabilities attending NYCB LIVE events.

Accessible Seating

Accessible/disabled seating is available on all levels of the arena. Guests may visit our Ticketmaster Box Office or contact Ticketmaster at 800.745.3000 to purchase disabled or accessible seating.

Guests that cannot, for any reason, access their ticketed seat, should be directed to the nearest Guest Services Supervisor for assistance.

Accessibility to Elevators/Escalators

Guests with disabilities have equal access to elevators and escalators. Guests with disabilities who need access to the Event Level do not require special passes or credentials, however, they must be escorted by a Usher/ Ticket Taker or Supervisor at all times.

Assistive Listening Devices (ALD)

Assistive Listening Devices are available for hearing-impaired guests at all NYCB LIVE, home of the Nassau Veterans Memorial Coliseum events. Please visit our Guest Services Center located on the Main Concourse, next to the Ticketmaster Box Office, to request an Assistive Listening Device. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service. 

Braille Signage

All signs at NYCB LIVE, home of the Nassau Veterans Memorial Coliseum will have Braille lettering to better assist our visually impaired guests. 

Disabled Parking

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum will have designated spots for disabled guests with a valid disabled parking permit. 

Emergency Evacuation Procedures

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Please pay careful attention to the instructional video as well as instructions from arena employees during an evacuation.

Intoxication or Inappropriate Conduct

Guests with disabilities are subject to the same standards of conduct as non-disabled guests. NYCB LIVE, home of the Nassau Veterans Memorial Coliseum Management and staff will be cognizant to distinguish speech, muscle, neurological, equilibrium or other physical impairments from signs of intoxication or inappropriate conduct.

Personal Services

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum employees are not required to assist with any personal hygiene needs of guests with disabilities, including restroom usage. For liability reasons, NYCB LIVE employees should not lift a guest using a wheelchair to transfer them onto a fixed or folding seat.

Purchase Accessible Tickets by Phone or Online

Visit www.ticketmaster.com, find your event, click the "TICKET" link, and then click the "Request Accessible Tickets" icon, or call 800.745.3000 and request accessible tickets. 

Service Animals

Trained service animals and service animals in training are permitted in NYCB LIVE, home of the Nassau Veterans Memorial Coliseum. Owners of service animals are not required to show proof, certification, or credentials that the animal is in fact a service animal.

A guest whose service animal poses a threat to the safety of NYCB LIVE guests and employees may be asked to escort the animal off the premises. Guests complaining about the presence of a service animal may be relocated to other locations.

Guests who need to escort a service animal to an animal relief area are allowed re-entry to the arena. All such guests are to notify the Guest Services Supervisor prior to exiting the arena so that their ticket can be exit scanned.

Sign Language Interpreters

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum is pleased to provide signed performances for our hearing-impaired guests for concerts and other events as needed. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least three (3) weeks after the on sale date. This is a complimentary service. For further information and to organize accommodations, please contact the Guest Services department via email at [email protected].

Restrooms

All restroom facilities at NYCB LIVE, home of the Nassau Veterans Memorial Coliseum are accessible. In addition, we have family/unisex restrooms available on all levels of the arena, convenient for disabled guests with opposite gender aides/companions. 

Wheelchair Escorts

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum Guest Services Department provides complimentary wheelchair escorts when requested. Escorts are available at any entry point or guests may make advance escort arrangements by contacting NYCB LIVE Guest Services Department by emailing [email protected].